Who we are
Trade Automate (we, us, our) operates trade-automate.com. We build automation systems for trades businesses. Questions? Email us at kieran@trade-automate.com.
What we collect and why
Service booking form
When a customer submits a service request we collect their name, email address, phone number, service address, job description, preferred appointment time, and any photos they attach. This information is used solely to fulfil and manage the service request.
Ops Readiness Assessment
When you complete the free assessment we collect your first name, email address, business name, trade type, approximate revenue range, and crew size, along with your assessment answers. Your email is used to send you your results and — if you consent by completing the form — we may follow up once to discuss how we can help. We do not add you to a mailing list.
Paid report ($29)
Payment is processed by Stripe. We do not store your card details. After a successful payment we record that your assessment result has been unlocked so we can display your report.
Automatically collected data
Our hosting provider (Vercel) may collect standard server logs including IP addresses and browser user-agent strings for security and performance purposes. We do not run third-party advertising trackers.
How we store your data
Data is stored in Supabase, a cloud database provider. Access to service request and assessment data is restricted to authenticated admin users. Supabase is SOC 2 Type II certified and stores data in the United States.
Who we share data with
We share data only with the following third-party services required to operate the platform:
- Supabase — database and authentication
- Stripe — payment processing
- Resend — transactional email delivery
- Vercel — hosting and infrastructure
We do not sell your data to any third party.
Cookies
We use a single session cookie to keep admin users logged in to the dashboard. We do not use advertising or tracking cookies. If you use the booking form or assessment as a visitor, no persistent cookies are set.
Your rights
You may request access to, correction of, or deletion of any personal data we hold about you by emailing kieran@trade-automate.com. We will respond within 30 days. If you are based in the EU or UK you have additional rights under the GDPR. California residents may have additional rights under the CCPA.
Data retention
Service request data is retained for as long as the associated business account is active. Assessment results are retained indefinitely so paid reports remain accessible. You may request deletion at any time.
Changes to this policy
If we make material changes we will update the date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.